 |
|
|
|
|
|
| |
|
Compliments or complaints? |
|
|
|
| |
|
|
|
|
| |
|
Compliments or complaints?
We do our best to serve you.
If we've done something right, please let us know. But, if you have a complaint, please speak or write to our practice manager, Mrs. Amy Archer. You can also send your views via the 'Contact Us' facility on this website.
If you wish to make a formal complaint, please write to
Mrs. Archer, who will:
Acknowledge your complaint in writing within 3 days
Investigate it thoroughly
Treat it confidentially
Respond to you fully, in writing, within 10 working days.
If there is any delay, Mrs Archer will let you know the reason for this and when you may expect to receive a detailed reply.
If you require further advice, you can find it at the website of the Eastern Health and Social Services, Board,
www.ehssb.n-i.nhs.uk or approach the Board Complaints Manager. His contact details are:
Mr. Michael Cruikshank
Patient/Client Services Officer
EHSSB, Champion House
12/22 Linenhall Street
BELFAST BT2 8BS
Direct line te.: 9056 3751
E-mail: complaints@ehssb.n-i.nhs.uk
|
|
|
| |
|
|
|
|
| |
|
|
|
|
|
